Training Services

Professional Programs

Soft Skills

Time Management

Course Objective:

  • articulate your goals.
  • analyze how you are currently allocating your most precious resources: energy and time.
  • identify elements of your personal work style that contribute to your effective use of time.
  • assemble a collection of time-management tools and strategies that you can use to take control of your time.
  • create an action plan for your time-management process and identify ways to evaluate and improve your efforts.

Course Content:

  1. Defining Goals
    1. Define Time Management
    2. Describe Your Dreams
    3. Identify Regrets
    4. Articulate Goals
  2. Analyzing Energy Allocation
    1. Identify How Energy Is Spent
    2. Analyze Tasks
    3. Analyze Time Usage
    4. Analyze Energy Flow
  3. Identifying Personal Style
    1. Review a Successful Day or Project
    2. Analyze Your Preferences
    3. Identify Personal Strengths
    4. Identify Personal Motivators
    5. Reduce Time Wasters
  4. Assembling the Toolbox
    1. Negotiate for Success
    2. Delegate Tasks
    3. Choose Tools that Work for You
  5. Creating an Action Plan
    1. Create the Action Plan
    2. Evaluate the Time-Management Process
Communication Skills
  • Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication.
  • Identify the elements that influence first impressions.
  • Use paraphrasing effectively and provide positive and constructive feedback in a business setting.
  • Identify the types of ineffective supervisors and use different techniques to deal with them.
  • Identify the guidelines for communicating with colleagues.
  • Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor.
  • Determine the nature of an organization’s culture; use the cultural network to your advantage.

Course Content:

  1. Communication styles and methods
    1. Communication styles
    2. Identifying primary communication styles
    3. Identifying secondary communication styles
    4. Verbal and nonverbal communication
    5. Using verbal communication
    6. Using nonverbal methods
  2. First impression and building rapport
    1. The importance of first impressions
    2. Identifying elements of a first impression
    3. Communicating to build rapport
    4. Building rapport
    5. Establishing credibility
    6. Building positive relationships
    7. Asking questions
  3. Building relationships through feedback
    1. The importance of providing feedback
    2. Using paraphrasing
    3. Providing feedback
    4. Providing positive feedback
    5. Providing constructive feedback
  4. Supervisors
    1. Understanding supervisor styles
    2. Handling ineffective supervisors
    3. Promoting an idea
    4. Handling human resource issues
    5. Negotiating a raise
    6. Handling resignation
  5. Colleagues and subordinates
    1. Communicating with colleagues
    2. Responding to a colleague’s idea
    3. Communicating with subordinates
    4. Refusing a subordinate’s request
    5. Handling dismissal
  6. Customers and vendors
    1. Communicating with customers
    2. Responding to complaints
    3. Communicating with vendors
    4. Rejecting a vendor’s proposal
    5. Complaining to a vendor
  7. Organizational culture
    1. Understanding organizational cultures
    2. Adjusting to the culture
    3. Discussing elements of organizational culture
    4. Identifying organizational culture
    5. Cultural networks
    6. Using cultural networks
    7. Discussing roles in cultural networks
    8. Managing physical culture
    9. Arranging meeting space
    10. Managing emotional culture
    11. Using positive language
    12. Encouraging initiative
Problem Solving

Course Objectives:

  • Build and expand their decision-making, critical thinking and creative problem solving skills.
  • Apply logical and creative approaches to solving problems and making decisions.
  • Use traditional and creative tools for identifying causes and generating solutions.
  • Utilize creativity and lateral thinking as business tools.
  • Analyze and solve actual problems facing them at work.
  • Gain confidence in asking the “right questions” and overcoming the stress of making complex decisions.
  • Demonstrate and build credibility with upper management.
  • Develop strategic approaches to problem-solving and decision-making

Course Content:

  1. Problem-Solving and Decision-Making
    1. Definitions and Tools: An Overview
    2. The Link between Problem-Solving and Decision-Making
    3. The Principle of Organizing Our Thinking about Problems
    4. Identifying Our Own Mind Traps
    5. Brain Analysis and Ways of Learning
  2. The Rational Approach to Problem-Solving (Kepner-Tregoe)
    1. Techniques of Recognizing Problems
    2. Difference between Causes and Symptoms
    3. The Helicopter Approach
    4. Problem Analysis
    5. Decision Analysis
    6. Potential Problem Analysis
  3. Problem Analysis Supplementary Tools
    1. Root Cause Analysis
    2. The Importance of the “Why” Question
    3. Ishikawa Fishbone Concept
    4. Assumptions in the Workplace
    5. The Agile Critical Thinking Framework
    6. The R.E.D Model and Business Situation Applications
  4. Decision-Making Supplementary Tools
    1. Being Decisive and Principles of Decision-Making
    2. The How-How Method
    3. Decision Analysis Weighted Worksheet
    4. Consensus Decision-Making
  5. Creativity and Problem-Solving
    1. Assessment of Creativity and Ways to Think Creatively
    2. Lateral Thinking Tips
    3. Creativity and Its Use as a Business Tool
    4. Barriers to Creativity and Ways to Overcome them
    5. The Hemispheres of the Brain
    6. Brainstorming Tips and Tools
    7. Six Thinking Hats
    8. Implementing an Action Plan and Adjusting Based on Feedback
  6. Applications of Techniques
    1. People Problems and Solutions
    2. Analysis and Solution of Real Cases Presented by Participants
Team Work

Course Objectives:

  • Raise skill levels to produce effective practical knowledge of methods and techniques.
  • Understand the nature, purpose and structure of a working team and the individual requirements which contribute to its success.
  • Effective use of a range of tools and techniques to improve communications and relations within the team.
  • Understand the differences and effectiveness of different types of communication.
  • Use these techniques to build an effective structure and Team process that can be used to deliver professional results for the team on a consistent basis.
  • Increased understanding and awareness of how to solve problems within a team.

Course Content:

  1. Team Management
    1. Establishing Team Rules
    2. SWOT analysis
    3. Building on individual Strengths and improving weaknesses.
    4. Motivation
    5. Delegation
    6. The individual within the team.
  2. Communication
    1. Oral, written and visual
    2. Within and out with the Team.
    3. Establishing Roles within the team
    4. Class workshop
  3. Characteristics of a Team
    1. Awareness of unity
    2. Team Creativity
    3. Team Decisions
    4. Interpersonal team relationship
  4. Problem Solving
    1. Methods and techniques
    2. Resolving issues
    3. Course summary and close
Planning and Organizing

Course Objectives:

  • Understand the principles and importance of correct planning
  • Have a clear understanding of the essentials of planning
  • Enable delegates to set effective goals
  • Learn to set objectives to aid in the achievement of the goals
  • Organize and adapt plans for successful implementation
  • Understand how to use planning tools such as Gantt Charts, etc.
  • Understand and practise the principles of prioritizing work effectively
  • Learn personal organizing strategies to help with work-life balance
  • Learn how to organize your office, computer, and paperwork
  • Practise the skills of planning and organizing in a controlled environment

Course Content:

  1. Defining Planning & Organizing
  2. The Key Elements Of The Planning Cycle
  3. Setting Goals & Objectives
  4. SMART(ER) Goals And Their Use In The Workplace
  5. Planning & Organizing Exercise
  6. Types Of Planning Tools
  7. The Key Elements Of Organizing
  8. Using A Gantt Chart
  9. Prioritising Workload For Effectiveness & Efficiency
  10. The Pareto Principle
  11. Planning & Organizing Exercise
  12. Improving Personal Organization
  13. Improving Your Work Environment: Office Layout, Computer & Paperwork
  14. ‘Work Smarter, Not Harder’
  15. Handling Delegation For Effective Organization
  16. Tips For Work-Life Balance
Last updated: Sep 26, 2022 @ 10:16 am

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