Office of Quality Assurance Management Systems and Special Projects

Office of Quality Assurance Management Systems and Special Projects

Since its establishment as an independent higher education institution in 2009, American University of Ras Al Khaimah (AURAK) has experienced significant growth in all aspects of its operation. This growth is the result of the University’s demonstrated commitment to provide education of the highest quality in an academically enriching environment that prepares its graduates to be knowledgeable, thoughtful, creative, and responsible individuals.

The ability of AURAK to fulfill this commitment is embedded in its embrace of quality assurance and effectiveness practices that undergird the implementation of the university’s strategic goals and objectives through which it operationalizes its mission. Quality assurance and effectiveness practices incorporate the institution’s key performance indicators of success, and are measured by standards of excellence which are the outcomes of extensive research and broad experience inside and outside the academy. They are also embodied in the requirements for accreditation from local and recognized foreign higher education accreditation agencies.

The Division of Quality Assurance, Institutional Effectiveness and Accreditation is committed to the sustained development and advancement of quality assurance and effectiveness practices in all aspects of the University’s operation. Excellence in performance can only be sustained through meaningful, ongoing, integrated and institution-wide broad-based planning, assessment, analysis of findings and the use of results for continuous quality improvement; all of which are integral to the operation of AURAK and the fulfillment of its mission. Members of the AURAK community are also committed to sustaining and advancing the University through these practices. As such, AURAK looks forward to not only maintaining its current accreditations, but also to achieving internationally recognized program and regional accreditations.

We are committed to supporting and advancing the growth and success of AURAK as a higher education institution of excellence and integrity and invite you to be part of our “AURAK Excellence Movement”. United we are Stronger!

Yours for AURAK,
Claudette H. Williams

Unit Mission:

The mission of the Office of Institutional Effectiveness and Research is to promote, establish and support a culture of planning and assessment and the use of results for quality improvement at all levels of operation in keeping with the Division Mission, Institutional Strategic Goals 8, and the Mission of the University. The Office of Institutional Effectiveness and Research strives to provide outstanding customer-centered leadership to facilitate the integration of assessment, planning and institutional research across the university to ensure high standards of individual and institutional accountability.

Unit Goals:

The unit goals represent efforts on the part of the Office of Institutional Effectiveness and Research to support the University’s Mission and the mission of the Division. These goals respond specifically to institutional Strategic Goal 8 which aims to “Increase the quality of institutional effectiveness in the University by monitoring, reviewing and providing meaningful feedback on all operational planning and assessment activities and the use of findings for improvement.”

The Office of Institutional Effectiveness and Research realizes the unit’s mission by accomplishing the following goals:

  • Support and empower the university’s ongoing, integrated research-based planning, evaluation and decision-making processes.
  • Manage the university’s systematic planning and evaluation processes to review the institutional mission, goals and outcomes and support the continuous improvement of institutional quality.
  • Facilitate a systematic process of assuring the quality of university programs and components through the oversight and support of accreditation activities and academic program review.

Core Values:

The Institutional Effectiveness Office adheres to the following core values in order to accomplish the unit’s mission.

  • Students First – AURAK students deserve the finest possible education and educational services.
  • Respect for All – External and internal customers should be treated with the highest levels of respect.
  • Collaboration – More can be accomplished by working together.
  • Informed Decision-Making – The analysis of relevant information is essential to effective decision-making.
  • Transparency – Information must be truthful, reliable and available.
  • Can-Do Spirit – A willingness to tackle jobs and get them done is essential to the institution’s success.

About the IE Process


The following resources are provided for your convenience.

Yours for AURAK,
The OIER Team

Advancement of a place of higher learning can be a function of the quality of the academic programs, the efficacy of the support system, the efficiency in all aspects of institutional effectiveness, and the preparedness towards compliance. In the near future the educated will be the emerging global commodity.  As such, academic institutions around the world are evolving as they seek and implement processes to validate the quality of their products – the educated and the skilled. Achieving national and international accolades will continue to help institutions to gain competitive advantage as the manufacturers of this valuable commodity.

In light of the above, the American University at Ras Al Khaimah (AURAK), UAE is expanding its presence in the region as a van guard of quality. To that end its leadership has realized the potential benefit of establishing a Quality Assurance Management System.

The Office of Quality Assurance Management System and Special Project has been collaboratively engaged with the entire AURAK faculty, staff, and administrators to develop and implement the system, Integrated Digitization and Automation Process (IDAP).


The mission of the Office of Quality Assurance Management System and Special Project is to design, develop, implement and continually improve a technology facilitated digitization and automation system towards managing and articulating quality assurance in all facets of institutional planning, operation and compliance endeavors by meaningfully engaging its stakeholders.


The goals Office of Quality Assurance Management System and Special Project are

  1. Create a technology facilitated comprehensive standards based compliance report generation system to expedite the recursive editing and iterative document generation process.
  2. Model the use of digitized tools such as built-in surveys, feedback loops, rubrics and participant engagement for measuring operational effectiveness.
  3. Digitize institutional effectiveness process with internal controls to manage and maintain quality operation at AURAK
  4. Create a technology facilitated quality assessment system to meaningfully engage AURAK stakeholders in an orderly manner to document their efforts towards a quality improvement plan.
  5. Digitize the Student Learning Outcome assessment system at AURAK.
  6. Automate existing paper-based tracking and monitoring process and digitize the documentation process.
Minister of Higher Education and Scientific Research
United Arab Emirates

Commission for Academic Accreditation
Minister of Higher Education and Scientific Research – UAE.

National Qualification Authority
United Arab Emirates

Center for Higher Education Data and Statistics
Ministry of Higher Education and Scientific Research – UAE.

The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) – USA

Accreditation Board for Engineering and Technology

Association to Advance Collegiate Schools of Business

Our Campus

American University of
Ras Al Khaimah Road,
Ras al Khaimah, UAE
PO Box: 10021

Contact Us

Tel. :  + 971 7 2210 900
Fax :  
+ 971 7 2210 300

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